
WHAT FRAME STYLES WILL LOOK BEST ON ME?
WHAT FRAME STYLES WILL LOOK BEST ON ME?
It’s no secret that some eyewear designs look better on specific face shapes. Don’t worry, we can help with that. Match your face shape to the perfect glasses here.

I CAN’T WAIT TO GET MY NEW GLASSES. WHEN WILL THEY ARRIVE?
I CAN’T WAIT TO GET MY NEW GLASSES. WHEN WILL THEY ARRIVE?
Check your email for our shipping confirmation email, and you will find a link to your tracking information.

WHAT INFO DO I NEED TO ORDER PRESCRIPTION GLASSES?
WHAT INFO DO I NEED TO ORDER PRESCRIPTION GLASSES?
Ordering prescription glasses only sounds difficult. But we’re here to make the process as simple as possible. Grab your recent prescription, and get started here.

HOW DO I RETURN OR EXCHANGE AN ITEM?
HOW DO I RETURN OR EXCHANGE AN ITEM?
We offer free returns and exchanges on all U.S. orders (sorry, free returns are not available outside the U.S. at this time). Products must be in their original condition and packaging, and submitted with your shipping invoice.
Frequent Questions
Have questions about your online prescription glasses order? Let us help. If you don’t see your question below, send us an email and we’ll be happy to answer your question. Email Us Now
Order by December 12, 2021
EXPEDITED 2 DAY* SHIPPING OPTION
Order by December 19, 2021
EXPEDITED OVERNIGHT* SHIPPING OPTION
Order by December 22, 2021
*OVERNIGHT and 2 Day only applicable to the United States. Does not include weekend delivery. Transit times are delayed for holidays and are not guaranteed.
**Orders placed after the specified dates and times cannot be guaranteed for holiday arrival.
Here’s how to submit your return for domestic US orders:
- Go to our return portal here - returns.priverevaux.com. Enter your order number or the email address used when placing your order.
- Follow the steps as you are guided through the process. Once complete, print your Return Authorization Form.
- Pack your products in the original packaging, including any documentation, return authorization form, accessories and manuals you may have received with the product. Make sure everything is well packed and secure to prevent damage during shipping.
- For U.S. orders, follow the instructions to print your free return shipping label, adhere the label to the outside of the package, and make sure all previous address information is covered. For orders placed outside the U.S., you will need to pay for return shipping, and you can use any carrier you prefer.
Here’s how to submit your return for international orders or orders from Canada:
Reach out to us at contact@priverevaux.com and one of our support team members can assist!
Here’s how to submit your exchange:
- Enter your order number and the email address used when placing your order.
- Follow the steps as you are guided through the process. Once complete, print your Return Authorization Form.
- Pack your products in the original packaging, including any documentation, return authorization form, accessories and manuals you may have received with the product. Make sure everything is well packed and secure to prevent damage during shipping.
- For U.S. orders, follow the instructions to print your free return shipping label, adhere the label to the outside of the package, and make sure all previous address information is covered. For orders placed outside the U.S., you will need to pay for return shipping, and you can use any carrier you prefer.
PRESCRIPTION EYEWEAR FAQS
Frequent Questions About Prescription Eyewear. Have questions about your online prescription glasses order? Let us help. If you don’t see your question below, send us an email and we’ll be happy to answer your question. Email Us Now
Sometimes appearing as O.D. and O.S. (oculus dexter and oculus sinister), which are abbreviations in Latin for right eye (OD) and left eye (OS). Some doctors may use O.U. which means both eyes, or RE and LE for right eye and left eye, respectively.
There are other abbreviations in your eye prescription.Here is what each of them means:
Sphere (SPH): Measured in diopters, the number under this header refers to the lens power necessary for each eye. A minus (-) is used to correct nearsightedness. A plus (+) sign next to the number refers to farsightedness correction.
Cylinder (CYL): The lens power (also diopters) used to correct astigmatism. If you have no astigmatism or very slight one, nothing will appear under this column. Just like with Sphere, minus is used to indicate lens power for nearsighted astigmatism, plus is for farsighted astigmatism.
Axis (Ax): Like Cylinder, this only applies to astigmatism prescriptions. The numbers under this column refer to angle degrees (1 to 180) and not diopters. If your prescription includes Cylinder lens power, it must include Axis as well.
Add: Only used for multifocal (progressive/bifocal) lenses. It refers to the added magnifying power applied to the bottom of the lens in multifocal lenses. PAL is used in some cases by eye doctors when the addition for progressive lenses is different compared to bifocals.
Prism: Prism is used to correct double vision or vision displacement. The value on the prescription refers to the number of diopters applied to compensate for the image alignment issues.
Segment Height: SH or seg is the vertical measurement in millimeters from bottom of the lens to the beginning of the progressive addition on a progressive lens, or the top line of a lined bifocal. Segment height does not apply to single vision.
Measure PD with a Ruler and a mirror

1. Stand 8 in away from a mirror.
2. Hold a ruler against your brow line.
3. Close your right eye
4. Align the ruler’s 0 mm with the center of your left pupil.
5. Look straight ahead.
6. Close your left eye and open your right eye.
7. The mm line that lines up to the center of your right pupil is your PD.
8. You now have a single PD measurement.
We do offer a standard blue light lens. Our blue-light lenses block high-energy visible blue light emitted from digital screens on computers, televisions and mobile devices. Unlike most blue-light lenses, ours do not have a yellow tint that results from a coating applied to the glasses. Our blue-light technology is actually built into the polycarbonate lens to give you durable protection and a crystal-clear view.
2. After you have done step 1, gently pull apart the nose pads. Try not to do this too often, or you will wear down the metal. Its important that you find the sweet spot so that the frames will sit comfortably on the bridge of your nose.
If you wear plastic frames:
1. First soak the arms of your glasses in hot/warm water for 30-60 seconds. Alternatively, you can use a blow dryer on a warm setting to make the arms more pliable.
2. Gently apply an upward outward pressure at the end of the arms to achieve a more relaxed fit.
3. If the frame slides down your face too much you can bend the earpiece/temple closer to a 90-degree angle to tighten the fit.
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