Frequent Questions

Have questions about your online prescription glasses order? Let us help. If you don’t see your question below, send us an email and we’ll be happy to answer your question. Email Us Now

When can I expect my order?
U.S. Standard, Non-Prescription Orders: 5-7 Days
U.S. 2 Day, Non-Prescription Orders: 2 Business Days if placed Monday-Friday by 11:30 AM ET
U.S. Next day, Non-Prescription Orders: The following Business Day if placed Monday-Friday by 11:30 AM ET
Prescription Orders: 7-14 Days
We know as soon as you click the “Pay Now” button, you’ll be anxiously waiting for your new glasses to arrive. We’ll do everything in our power to meet our promised shipping dates. You will receive standard, non-prescription orders within 5-7 business days after placing your order. Prescription/optical orders require a little more time to customize your lens, but you should expect delivery within 7-14 days.
If you purchased prescription lenses in addition to other products or accessories, we’ll make sure your products are shipped as soon as they are ready. That means you’ll likely receive your accessories or non-customized products first, while you wait patiently for your prescription order.
What if there are shipping delays?
While we like to think we’re good at everything, there are a few areas beyond our control. And unfortunately, that includes shipping. During high-shipping times like the holidays, or as a result of COVID-related issues, your order could potentially experience minor delays. But don’t worry. If that happens, we’ll be sure to reach out via email to update you. Thanks for your patience, and we hope our glasses are worth the wait!
Are there any shipping delays due to COVID?
Unfortunately, we have noticed some delays in shipping and transit times due to COVID. Please check your shipping confirmation to track your delivery. Thanks for your patience during this crazy time!
Where do you ship?
We currently ship to all addresses in the United States and Canada. Unfortunately, we cannot ship to P.O. boxes or military addresses. If you are in Europe, please visit our European website for ordering or return information: https://eu.priverevaux.com.
What are your shipping costs?
A key focus for us is providing the highest-quality products at the lowest-available cost. That’s why we always offer free standard shipping (5-7 day delivery) on all domestic, non-prescription orders over $50.
We also offer U.S. Standard Shipping on orders below $50 for $4.95, 2-3 Day Shipping for $12.00, and Next Day Shipping for $19.00.
What shipping timelines can we expect during the holidays?
While we like to think we’re good at everything, there are a few areas beyond our control. And unfortunately, that includes shipping. During high-shipping times like the holidays, or as a result of COVID-related issues, your order could potentially experience minor delays. But don’t worry. If that happens, we’ll be sure to reach out via email to update you. Thanks for your patience, and we hope our glasses are worth the wait!
What is the last day to place my order to get it in time for the holidays?
STANDARD SHIPPING OPTION
Order by December 12, 2021

EXPEDITED 2 DAY* SHIPPING OPTION
Order by December 19, 2021

EXPEDITED OVERNIGHT* SHIPPING OPTION
Order by December 22, 2021

*OVERNIGHT and 2 Day only applicable to the United States. Does not include weekend delivery. Transit times are delayed for holidays and are not guaranteed.
**Orders placed after the specified dates and times cannot be guaranteed for holiday arrival.
What is your return policy?
We want you to be completely happy with your purchase. If, for any reason, you are unsatisfied with your order, we’ll happily accept a return within 30 days of your original purchase date. Your returns and exchanges are free of charge for U.S. orders only. Unfortunately, we currently do not offer free shipping on returns for orders placed outside of the U.S. This includes Canada.
What happens if the tracking hasn’t updated?
If you notice that your tracking hasn't been updated or has stopped moving, please contact the carrier directly. Confirm your address with them, and they should be able to provide an update. If the carrier doesn’t help resolve the issue, do not hesitate to reach out to us for assistance. We will make sure you get the products you ordered!
What is your return policy?
We want you to be completely happy with your purchase. If, for any reason, you are unsatisfied with your order, we’ll happily accept a return within 30 days of your original purchase date. Your returns and exchanges are free of charge for U.S. orders only. Unfortunately, we currently do not offer free shipping on returns for orders placed outside of the U.S. This includes Canada.
Which products are eligible for returns?
We only accept returns on items purchased from priverevaux.com, items purchased from Authorized PRIVE REVAUX retailers must be returned at the place of purchase. All products purchased from priverevaux.com with the exception of discontinued sale products or items marked for final sale (which we will clearly indicate at time of purchase), all of our products can be returned within 30 days. Please make sure products are unused and in their original packaging.
Do you provide free shipping for returns?
Yes, we will cover the return shipping costs for all U.S. returns and exchanges only. We currently do not provide free shipping on returns shipped outside the U.S. This includes Canada.
How do I return a product?
We’re sorry you were unhappy with your order. We try to make returns as easy as possible. Any products returned must be in their original condition and packaging, and submitted with your shipping invoice.

Here’s how to submit your return for domestic US orders:

  • Go to our return portal here - returns.priverevaux.com. Enter your order number or the email address used when placing your order.
  • Follow the steps as you are guided through the process. Once complete, print your Return Authorization Form.
  • Pack your products in the original packaging, including any documentation, return authorization form, accessories and manuals you may have received with the product. Make sure everything is well packed and secure to prevent damage during shipping.
  • For U.S. orders, follow the instructions to print your free return shipping label, adhere the label to the outside of the package, and make sure all previous address information is covered. For orders placed outside the U.S., you will need to pay for return shipping, and you can use any carrier you prefer.


Here’s how to submit your return for international orders or orders from Canada:

Reach out to us at contact@priverevaux.com and one of our support team members can assist!
How long will it take to get reimbursed for my return?
Once we receive your returned product, we will process your return quickly (after any necessary package quarantine). You should receive credit in your original form of payment within 7-10 days. We will send you an email with status updates.
How can I exchange a product?
If you need to exchange a product for a different color or style, that’s easy, too. We process exchanges just like returns. You will return the product and receive credit for the returned items. You can order your replacement product at any time.

Here’s how to submit your exchange:

  • Enter your order number and the email address used when placing your order.
  • Follow the steps as you are guided through the process. Once complete, print your Return Authorization Form.
  • Pack your products in the original packaging, including any documentation, return authorization form, accessories and manuals you may have received with the product. Make sure everything is well packed and secure to prevent damage during shipping.
  • For U.S. orders, follow the instructions to print your free return shipping label, adhere the label to the outside of the package, and make sure all previous address information is covered. For orders placed outside the U.S., you will need to pay for return shipping, and you can use any carrier you prefer.
How can I replace a product that has broken or malfunctioned?
We pride ourselves on delivering quality products, but every once in a while a product may arrive that doesn’t meet our quality standards. We will absolutely take care of any product malfunction issues within the first 90 days. Please contact our customer service team, and we will walk you through the process.
I never received my product, but it says it was delivered. What do I do?
First, please confirm that your shipping address is correct. Then, reach out to the carrier for guidance on tracing your package. If they cannot locate your package, please call us and we’ll help get you what you ordered!
My tracking status says it was returned to sender. What do I do?
If your order was undeliverable or returned to sender, please reach out to our customer service team and we will send you a new shipment.
What happens when I receive the wrong item in my order?
We’re sorry for any inconvenience. Please reach out to our customer service team, and we will help get you the correct products you ordered.

PRESCRIPTION EYEWEAR FAQS

Frequent Questions About Prescription Eyewear. Have questions about your online prescription glasses order? Let us help. If you don’t see your question below, send us an email and we’ll be happy to answer your question. Email Us Now

What information do I need to get started?
Have your prescription and PD (pupillary distance) available (more information on how to get this below). You’ll need to type in your prescription and PD value to complete your order. Visit our Prescription Collection Here and select the frames you love! Every frame includes a trifold case and cleaning cloth with your purchase.
Do you have prescription sunglasses?
Absolutely, you can find all our available prescription sunglasses on our Prescription Sun Collection Here
I found a frame style, but there is not an option for prescription. Are all styles available for prescription?
We have a wide range of frames available to add your prescription. Please visit our Prescription Eyewear Collection to view all styles available with a prescription.
How do I read my prescription? What do all the abbreviations and numbers mean?
The key to reading your eyeglasses prescription, whether you have nearsightedness, farsightedness, astigmatism, or anything else, is knowing what OD and OS stand for.

Sometimes appearing as O.D. and O.S. (oculus dexter and oculus sinister), which are abbreviations in Latin for right eye (OD) and left eye (OS). Some doctors may use O.U. which means both eyes, or RE and LE for right eye and left eye, respectively.

There are other abbreviations in your eye prescription.Here is what each of them means:

Sphere (SPH): Measured in diopters, the number under this header refers to the lens power necessary for each eye. A minus (-) is used to correct nearsightedness. A plus (+) sign next to the number refers to farsightedness correction.

Cylinder (CYL): The lens power (also diopters) used to correct astigmatism. If you have no astigmatism or very slight one, nothing will appear under this column. Just like with Sphere, minus is used to indicate lens power for nearsighted astigmatism, plus is for farsighted astigmatism.

Axis (Ax): Like Cylinder, this only applies to astigmatism prescriptions. The numbers under this column refer to angle degrees (1 to 180) and not diopters. If your prescription includes Cylinder lens power, it must include Axis as well.

Add: Only used for multifocal (progressive/bifocal) lenses. It refers to the added magnifying power applied to the bottom of the lens in multifocal lenses. PAL is used in some cases by eye doctors when the addition for progressive lenses is different compared to bifocals.

Prism: Prism is used to correct double vision or vision displacement. The value on the prescription refers to the number of diopters applied to compensate for the image alignment issues.

Segment Height: SH or seg is the vertical measurement in millimeters from bottom of the lens to the beginning of the progressive addition on a progressive lens, or the top line of a lined bifocal. Segment height does not apply to single vision.
What is pupillary distance (PD)?
The distance between your pupils. This measurement is used for an accurate determination where you look through the lens of glasses or sunglasses.
How can I measure pupillary distance (PD)?
You can visit AccuPD a free tool that measures your pupillary distance (PD). Or you can do it yourself;
Measure PD with a Ruler and a mirror


1. Stand 8 in away from a mirror.
2. Hold a ruler against your brow line.
3. Close your right eye
4. Align the ruler’s 0 mm with the center of your left pupil.
5. Look straight ahead.
6. Close your left eye and open your right eye.
7. The mm line that lines up to the center of your right pupil is your PD.
8. You now have a single PD measurement.
What is the difference between standard and high-index lenses?
Our standard lenses are made with polycarbonate, an extremely tough transparent plastic with impact resistance. High index lenses are thinner, more powerful lenses. They're lightweight and stylish, but are mostly reserved for those with higher vision correction needs. While most prescriptions are compatible with more than one specific index, it's up to you to decide which one fits your personal needs
Do you offer prescriptions with prism correction?
Currently we do not have prism correction service available.
Are there any limits on the types of prescriptions you can fill?
We currently only fill single vision prescriptions. We expect to start being able to fill bifocal and progressive prescriptions later this year.
What is a bifocal or progressive lens? And do you offer bifocals or progressive lenses?
Bifocals contain two lens powers. Progressive multifocal lenses gradually change in power from the top half of the lens to the bottom, and thus contain many lens powers. Currently we do not have bifocals or progressive lenses.
What are blue-light blocking lenses? And do you offer prescriptions with blue-light lenses?
A filter in the lens that blocks and filters out blue light from getting through. Highly recommended when looking at screens on your computer, phones and other electronic devices. It reduces the exposure to blue light waves that tire your eyes, affect sleep and overall well-being.

We do offer a standard blue light lens. Our blue-light lenses block high-energy visible blue light emitted from digital screens on computers, televisions and mobile devices. Unlike most blue-light lenses, ours do not have a yellow tint that results from a coating applied to the glasses. Our blue-light technology is actually built into the polycarbonate lens to give you durable protection and a crystal-clear view.
Do your blue-light lenses have a yellow tint?
Although many blue-light lenses have yellow-tinted lenses to filter out HEV blue light, our blue-light lenses do not have a yellow tint.
Why is it important that the frames fit you properly?
Every human head is unique, each face has different measurements and no other eyes on earth are exactly like yours. Since eyeglass frames fit certain face shapes differently, it is important to observe how a frame rests on your unique facial features. For example, if the bridge area does not fit properly on your nose then the glasses will slide down, affecting not only how they look and feel but also how you see. Also, if glasses are too narrow and tight, then they may put pressure on your face while restricting your peripheral vision. Wearing lenses with incorrect alignment specifications will commonly cause issues such as visual discomfort, blurriness, eye strain, “pulling sensation” and headaches.
How can I adjust the nose pads?
1. Grasp glasses by the bridge between thumb and forefinger. Do not hold by the frame or lenses.
2. After you have done step 1, gently pull apart the nose pads. Try not to do this too often, or you will wear down the metal. Its important that you find the sweet spot so that the frames will sit comfortably on the bridge of your nose.
How can I adjust the arms/temples of my new frames?
If you wear metal frames: Simply widen the plastic nose pads using your thumbs until the frames fit comfortably.
If you wear plastic frames:
1. First soak the arms of your glasses in hot/warm water for 30-60 seconds. Alternatively, you can use a blow dryer on a warm setting to make the arms more pliable.
2. Gently apply an upward outward pressure at the end of the arms to achieve a more relaxed fit.
3. If the frame slides down your face too much you can bend the earpiece/temple closer to a 90-degree angle to tighten the fit.
Do you work with insurance companies for reimbursement?
Currently we do not work directly with your insurance company. However, simply make your purchase as you normally would and you can submit your detailed receipt to your insurance company for reimbursement.
How much does the Rx lens cost?
We have a wide variety of lenses that start at $55. We recommend you add a pair of prescription frames to you cart to get an estimate on the price of your glasses.
How much is shipping?
Upon completion of your prescription; Standard shipping (7-14 business days for prescription orders) is free. Expedited shipping is not available.
How long does it take to receive prescription frames?
Prescription orders should arrive within 7-14 business days for both optical and sun prescription lenses.
Do you keep my prescription on file for future orders?
We currently do not save your prescription. We will be adding it into the site soon.
How do you handle returns for prescriptions?
All prescription purchases can be returned within 30 days to receive a full refund via your original form of payment. You can easily submit your return request online; visit our Returns Page.

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