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Frequent Questions

Have questions about your online prescription glasses order? Let us help. If you don’t see your question below, send us an email and we’ll be happy to answer your question. Email Us Now

When can I expect my order?
U.S. Standard, Non-Prescription Orders: 5-7 Days
U.S. 2 Day, Non-Prescription Orders: 2 Business Days if placed Monday-Friday by 11:30 AM ET
U.S. Next day, Non-Prescription Orders: The following Business Day if placed Monday-Friday by 11:30 AM ET
Prescription Orders: 7-14 Days
We know as soon as you click the “Pay Now” button, you’ll be anxiously waiting for your new glasses to arrive. We’ll do everything in our power to meet our promised shipping dates. You will receive standard, non-prescription orders within 5-7 business days after placing your order. Prescription/optical orders require a little more time to customize your lens, but you should expect delivery within 7-14 days.
If you purchased prescription lenses in addition to other products or accessories, we’ll make sure your products are shipped as soon as they are ready. That means you’ll likely receive your accessories or non-customized products first, while you wait patiently for your prescription order.
What if there are shipping delays?
While we like to think we’re good at everything, there are a few areas beyond our control. And unfortunately, that includes shipping. During high-shipping times like the holidays, or as a result of COVID-related issues, your order could potentially experience minor delays. But don’t worry. If that happens, we’ll be sure to reach out via email to update you. Thanks for your patience, and we hope our glasses are worth the wait!
Are there any shipping delays due to COVID?
Unfortunately, we have noticed some delays in shipping and transit times due to COVID. Please check your shipping confirmation to track your delivery. Thanks for your patience during this crazy time!
Where do you ship?
We currently ship to all addresses in the United States and Canada. Unfortunately, we cannot ship to P.O. boxes or military addresses. If you are in Europe, please visit our European website for ordering or return information: https://eu.priverevaux.com.
What are your shipping costs?
A key focus for us is providing the highest-quality products at the lowest-available cost. That’s why we always offer free standard shipping (5-7 day delivery) on all domestic, non-prescription orders over $50.
We also offer U.S. Standard Shipping on orders below $50 for $4.95, 2-3 Day Shipping for $12.00, and Next Day Shipping for $19.00.
What is your return policy?
We want you to be completely happy with your purchase. If, for any reason, you are unsatisfied with your order, we’ll happily accept a return within 30 days of your original purchase date. Your returns and exchanges are free of charge for U.S. orders only. Unfortunately, we currently do not offer free shipping on returns for orders placed outside of the U.S. This includes Canada.
What happens if the tracking hasn’t updated?
If you notice that your tracking hasn't been updated or has stopped moving, please contact the carrier directly. Confirm your address with them, and they should be able to provide an update. If the carrier doesn’t help resolve the issue, do not hesitate to reach out to us for assistance. We will make sure you get the products you ordered!

THE PRIVÉ PROMISE

For us, it’s not just about selling eyewear. It’s about giving you the service and satisfaction that you deserve.
Money-Back Guarantee
Free Case + Cloth
Free Returns & Exchanges
Polarized Standard on Most Lenses
World-Class Customer Service
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