• U.S. Standard Orders: 8-12 Days
• U.S. Expedited Overnight Orders: The following Business Day if placed Monday-Friday by 11:30 AM ET
• We know as soon as you click the “Pay Now” button, you’ll be anxiously waiting for your new glasses to arrive.
• We’ll do everything in our power to meet our promised shipping dates. You will receive standard orders within 8-12 business days after placing your order.

While we like to think we’re good at everything, there are a few areas beyond our control. And unfortunately, that includes shipping. During high-shipping times like the holidays, your order could potentially experience minor delays. But don’t worry. If that happens, we’ll be sure to reach out via email to update you. Thanks for your patience, and we hope our glasses are worth the wait!

• A key focus for us is providing the highest-quality products at the lowest-available cost. That’s why we always offer free standard shipping (5-7 day delivery) on all domestic, non-prescription orders over $50.
• We also offer U.S. Standard Shipping on orders below $50 for $4.95, 2-3 Day Shipping for $12.00, and Next Day Shipping for $19.00.
• Expedited shipping is not available for Puerto Rico or APO.

While we like to think we’re good at everything, there are a few areas beyond our control. And unfortunately, that includes shipping. During high-shipping times like the holidays, your order could potentially experience minor delays. But don’t worry. If that happens, we’ll be sure to reach out via email to update you. Thanks for your patience, and we hope our glasses are worth the wait!

Order before 12/17 to get before Friday 12/24.

STANDARD SHIPPING OPTION

• 2023 holiday dates will be posted as soon as the couriers release their transit timelines

EXPEDITED 2 DAY* SHIPPING OPTION

• 2024 holiday dates will be posted as soon as the couriers release their transit timelines
  

EXPEDITED OVERNIGHT* SHIPPING OPTION

• 2024 holiday dates will be posted as soon as the couriers release their transit timelines
  
  *OVERNIGHT and 2 Day only applicable to the United States. Does not include weekend delivery. Transit times are delayed for holidays and are not guaranteed.
  **Orders placed after the specified dates and times cannot be guaranteed for holiday arrival.

If you notice that your tracking hasn't been updated or has stopped moving, please contact the carrier directly. Confirm your address with them, and they should be able to provide an update. If the carrier doesn’t help resolve the issue, do not hesitate to reach out to us for assistance. We will make sure you get the products you ordered!

We want you to be completely happy with your purchase. If, for any reason, you are unsatisfied with your order, we’ll happily accept a return within 30 days of your original purchase date.

We only accept returns on items purchased from priverevaux.com, items purchased from Authorized PRIVE REVAUX retailers must be returned at the place of purchase. All products purchased from priverevaux.com with the exception of discontinued sale products or items marked for final sale (which we will clearly indicate at time of purchase), all of our products can be returned within 30 days. Please make sure products are unused and in their original packaging.

We’re sorry you were unhappy with your order. We try to make returns as easy as possible. Any products returned must be in their original condition and packaging, and submitted with your shipping invoice.

Here’s how to submit your return for domestic US orders:

• Go to our return portal here - returns.priverevaux.com. Enter your order number or the email address used when placing your order.
• Follow the steps as you are guided through the process. Once complete, print your Return Authorization Form.
• Pack your products in the original packaging, including any documentation, return authorization form, accessories and manuals you may have received with the product. Make sure everything is well packed and secure to prevent damage during shipping.
• For U.S. orders, follow the instructions to print your return shipping label, adhere the label to the outside of the package, and make sure all previous address information is covered. For orders placed outside the U.S., you will need to pay for return shipping, and you can use any carrier you prefer.

Once we receive your returned product, we will process your return quickly (after any necessary package quarantine). You should receive credit in your original form of payment within 7-10 days. We will send you an email with status updates.

We pride ourselves on delivering quality products, but every once in a while a product may arrive that doesn't meet our quality standards. We will absolutely take care of any product malfunction issues within the first 90 days.

What is not covered by your warranty:

• Normal wear and tear.
• Damage caused by misuse, abuse or neglect.
• Damage caused by anything other than defects in material or workmanship.
• Item purchased from a third-party retailer.

First, please confirm that your shipping address is correct. Then, reach out to the carrier for guidance on tracing your package. If they cannot locate your package, please call us and we’ll help get you what you ordered!

If your order was undeliverable or returned to sender, please reach out to our customer service team and we will send you a new shipment.

We’re sorry for any inconvenience. Please reach out to our customer service team, and we will help get you the correct products you ordered.