Really nice glasses. poor customer support.
4 stars for the glasses, only because the nose guards came off more. I would give a one star for customer service. Really nice glasses. They really stand out. I get a lot of compliments, but I am a little rough on glasses. And the nose guards came off somewhere. Now, the metal is scratching my nose. when I go online to request a replacement pair of nose guards, I got maybe an AI or maybe Customer Care that just didn't know what to do but they asked me for an order number that I don't have because these are a gift. they also asked me to take a picture to send in just to get a pair of nose guards. No thanks, I will order on Amazon.
| How was the quality of the product? |
Rated 4 out of 5
|
|---|---|
| How is the value of the product? |
Rated 5 out of 5
|
Privé Revaux
Thank you for sharing your review. We're delighted to hear that you appreciate the stylish design of your glasses and that they've garnered numerous compliments. However, we regret the inconvenience caused by the detached nose guards and the subsequent discomfort you've experienced. We strive to provide exceptional products and exemplary customer service. Your feedback regarding the difficulty in obtaining replacement nose guards is invaluable, as it highlights areas where we can improve our processes to better serve our valued customers.
We've made a note to review our support protocols, ensuring that our team is equipped to handle inquiries efficiently. Your satisfaction is our top priority, and we appreciate you taking the time to share your constructive insights. Your feedback will guide us in enhancing our customer experience and ensuring that every interaction with our brand is seamless and enjoyable.